Privacy policy

Last updated: April 18, 2026

Privacy Policy

Last updated: April 18, 2026

OUDALIS PERFUMES operates this store and website (the “Services”) to provide you with a curated shopping experience. Our store is hosted on Shopify, which enables us to provide these Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our Services. By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.

Personal Information We Collect

We collect personal information that identifies you or can reasonably be linked to you. This includes details such as your name, billing and shipping address, email address, phone number, payment details, account login information, and transaction history. We may also collect information about how you use our website, including your IP address, browser type, device information, and interactions with our Services. In addition, we collect any information you provide when you contact us for support.

How We Collect Your Information

We collect personal information directly from you when you place an order, create an account, or communicate with us. We also collect certain information automatically through cookies and similar technologies when you use our website. In some cases, we receive information from third parties such as Shopify, payment providers, and analytics services that help us operate our business.

Legal Basis for Processing (GDPR)

We process your personal data in accordance with applicable data protection laws. This means we rely on specific legal bases, including processing necessary to perform a contract with you when fulfilling your order, complying with legal obligations such as tax and fraud prevention requirements, pursuing our legitimate interests in improving our Services and ensuring security, and, where required, your consent for marketing communications and non-essential cookies. You have the right to withdraw your consent at any time.

How We Use Your Information

We use your personal information to provide and improve our Services. This includes processing payments, fulfilling orders, managing your account, arranging shipping, and handling returns or exchanges. We also use your information to communicate with you about your orders and provide customer support. Where permitted, we may use your information to personalize your shopping experience and send marketing communications, which you can opt out of at any time.

Sharing Your Information

We do not sell your personal information. However, we may share your data with trusted third parties where necessary to operate our business and provide our Services. These include Shopify, payment processors, shipping partners, and service providers that assist with analytics, IT, and customer support. We may also share information where required by law, to enforce our policies, or to protect our rights and users.

Shopify & Third-Party Processing

Our store is hosted by Shopify, which processes personal information in order to provide and improve its services. As a result, your information may be transferred to and processed in countries outside your own, including outside the European Economic Area or the United Kingdom. Where such transfers occur, appropriate safeguards such as Standard Contractual Clauses are used to protect your data.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze website traffic, and provide personalized content and advertising. Where required by law, we will request your consent before placing non-essential cookies on your device. You can control or disable cookies through your browser settings at any time.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. For example, order and transaction data may be retained to comply with legal and tax obligations, account information is retained while your account remains active, and marketing data is kept until you unsubscribe or withdraw your consent.

Your Rights (EU/UK)

Depending on your location, you have rights under data protection laws, including the right to access, correct, or delete your personal information, restrict or object to certain processing, and request data portability. You also have the right to withdraw your consent at any time. To exercise any of these rights, you can contact us at oudalisperfumes@gmail.com. We may need to verify your identity before processing your request.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the legal age in their jurisdiction. If such information is identified, we will take steps to delete it.

Security

We take reasonable measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security of your data.

International Transfers

Your personal information may be transferred to and processed in countries outside your own. Where this occurs, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

Complaints

If you have concerns about how your personal data is handled, you may contact us directly. You also have the right to lodge a complaint with your local data protection authority in the European Union or the United Kingdom.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

📧 oudalisperfumes@gmail.com
📍 Calle Bembibre Num 2 Local 13, 28947 Madrid, Spain